In-House Residential Services
Most Property Managers Call Outside Vendors. We Have a Team.
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1,100
Maintenance Requests
Per Month -
4.7
Average
Star Rating -
1.5
Average Days
To Repair -
2
Hours For Emergency
Response
Having our maintenance team in-house has been a key part of our business strategy from the very beginning.
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Cost-Effective Solution
No need to send an electrician to change a light fixture.
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Control Spending Threshold
We keep clients informed on any work going over the spending limit agreed upon.
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Better Quality Assurance
In-house maintenance teams can more easily be held accountable for the quality of their work.
What issues can Stonelink's maintenance technicians handle?
- Light Plumbing
- Light Electrical
- Carpentry
- Break-Fix Repairs
- Flooring Installation
- Tile Work
- Cabinet & Countertop Installations/Repairs
- Windows & Door Installations/Repairs
- Exterior Building Repairs on First Floor Units
Turnover Crew
As part of our maintenance team, we also have a turnover crew that takes care of preparing units for new residents.
Benefits of a turnover crew:
- Faster Rent Ready Properties
- Minimize Lost Rent
- Cost Effective to Clients
- Guaranteed Results
Stonelink Plumbing & Heating
When your property needs more than a general maintenance fix, our licensed plumbing and heating division steps in. Stonelink Plumbing & Heating is a fully owned subsidiary, meaning faster response times, no vendor markups, and licensed professionals you can trust — all under the Stonelink umbrella.
- Licensed & Insured Plumbing Professionals
- Faster Response — Already On Our Team
- Boiler, Water Heater Repairs
- Emergency Plumbing Coverage
Traprock Landscaping & Snow Plowing
Curb appeal and winter safety are non-negotiables for well-managed properties. Traprock Landscaping is our in-house grounds care and snow removal division, serving Stonelink properties across Rhode Island and Southern Massachusetts. No scheduling delays, no outside contracts — just reliable service on our schedule.
- Seasonal Lawn Care & Grounds Maintenance
- Spring/Fall Cleanups
Snow Plowing by Traprock
Don't Let Winter Catch Your Properties Off Guard.
Traprock is our in-house snow removal division, handling plowing, sanding, and salting for Stonelink-managed properties across Rhode Island and Southern Massachusetts. Because they're part of our team — not a third-party call — your properties are always first on the route.
What's included with our snow plowing service:
- Commercial — Residential Lot Plowing
- Walkway — Entry Clearing
- Sand — Salt Application
- Priority Service for All Managed Properties
- Reduces Owner Liability for Slip — Fall Incidents
- Storm Monitoring — Proactive Dispatch
Stonelink+ Residential Maintenance
24/7 Service
Having our own maintenance team allows us to provide a higher level of service to our clients and residents. When maintenance issues arise, our maintenance team can quickly and efficiently resolve the problem, often before it becomes a major issue. Additionally, having our own maintenance team is a cost-effective solution for our clients, by avoiding the need to outsource maintenance services for most issues.
We provide 24/7 service for emergency requests and have access to an established network of preferred contractors, if the work is outside of our scope. Our residents appreciate the fact that they can always rely on us to keep their homes in top condition, and we are proud to be able to offer this level of service.
What if the maintenance technician cannot handle the issue?
Should the work require a different skill set from a licensed contractor, we have a network of reliable, pre-screened, and qualified vendors that we work with.
Contact UsHow does Stonelink handle maintenance requests?
Our process is designed to be as quick and efficient as possible. When a resident has a maintenance request, they can either submit the request online or call our 24/7 maintenance phone line.
- Step 1 Maintenance Request is created
- Step 2 We contact the resident to gather information
- Step 3 A work order is created online including pictures and full details
- Step 4 A maintenance technician is dispatched.
- Step 5 The problem is solved, and the work order is closed.
We document every step of a maintenance request from start to finish to share with our clients.
Final Step
After the work order has been closed, we follow up with the resident to make sure they are satisfied with the work that was done.
Our maintenance team is an integral part of our business, and we are dedicated to provide the best possible service to our residents and clients. When you choose Stonelink, you can be confident that our team will handle maintenance in a prompt and professional manner.
Browse our other in-house services below.
Areas We Serve
Property Management in Rhode Island and Southeast Massachusetts.