Submit a Repair Request
Before submitting a request, please check if the following answers may resolve your concern:
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Toilet and Other Plumbing Problems
Clogged toilets are a common issue that you can generally resolve using a plunger.
DrainsIf your sink or shower drain has clogged, you may also be able to use a plunger to move anything stuck in these pipes. Most hardware stores also sell drain cleaning chemicals and tools to remove small blockages.
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Power Outages
Most power outages are caused at the grid level, meaning you'll have access to electricity again once the utility provider has had a chance to resolve the issue.
It's always best to call the electrical company first to pinpoint your issue.
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No Hot Water?
The hot water heater in your rental property ensures a steady supply for your home. If you lose access to hot water or don't have enough available, check the settings on your tank and verify that everything is accurate. -
HVAC Issues
If your heating or air conditioning isn't working, use the thermostat in your home to try to troubleshoot the problem. Check that your settings are correct before you contact us. -
My maintenance issue is an emergency!
For maintenance emergencies, please call us directly at 401.223.2838 and select Option 2
Introducing Stonelink +
We’re excited to launch Stonelink +, an exclusive service for Stonelink residents! Now, you can hire our trusted, top-rated technicians for extra tasks that make your rental feel more like home—think TV mounting, furniture assembly, accent wall painting, and more.
With Stonelink +, our technicians can
- Mount TVs securely
- Install shelves to maximize space
- Assemble furniture hassle-free
- Paint a cozy accent wall in your favorite color
- Childproof your unit for added safety
- Hang festive holiday lights (for single-family homes)
- Remove bulk items efficiently
How Does It Work?
Getting started is simple:
- Log in to your maintenance portal.
- Submit a service request.
- Our office contacts you for a quote and your appointment.
- Relax while our trusted technicians take care of the rest!
Important Note:
Stonelink + services are optional and provided at a reasonable cost, separate from your landlord’s maintenance responsibilities.
